Terms of Service

§ 1. General Information

1. These Terms of Service ("ToS") govern the use of the YOSA platform at app.yosa.ai and all related services. They constitute the terms and conditions referred to in Article 8 of the Polish Act of 18 July 2002 on the Provision of Services by Electronic Means.
2. Service Provider: Top Online sp. z o.o., registered office: Strzegomska 42 AB lok. 6.02, 6.27, 53-611 Wrocław, Poland · KRS: 0000759659 · TIN: 8943135551 · REGON: 381922075 · Share capital: PLN 5,000.
3. Contact:
4. • Email: [email protected]
   • Phone: +48 512 920 012
   • Post: address as in § 1 sec. 2
5. By accessing or using the YOSA Platform, you confirm that you have read and understood our Privacy Policy and agree to be bound by these ToS.

§ 2. Definitions

§ 3. Technical Requirements

To use YOSA, you need:

1. an internet connection,
2. a device capable of accessing the internet,
3. a web browser that supports JavaScript and accepts cookies,
4. an active email address.

§ 4. General Terms of Use

1. Use of the YOSA Platform is subject to the fees of your applicable Plan, except under the Free Plan. We reserve the right to introduce additional optional paid features and will notify you in advance of any such changes.
2. You agree to use YOSA in accordance with applicable law, these ToS, and good practice. In particular:
3. • you must provide accurate and complete data — we are not responsible for consequences arising from false or incomplete information;
   • you must not provide or generate illegal content.
4. If you are a legal entity, any natural person acting on your behalf represents that they are duly authorised to do so. An unauthorised person acting on your behalf is personally liable under the Civil Code.
5. One person or legal entity may hold only one Free Plan account.
6. By entering into the Service Agreement, you agree to the Service Provider using anonymised and aggregated data from your use of the platform to improve the Service and for marketing purposes (without identifying the specific source of the data).
7. We recommend ensuring that websites you want to create content for on the YOSA Platform do not block YOSA's crawler. Blocking the crawler prevents us from building a knowledge base for that website within a Project, but does not affect any other Service features. You can resolve this at any time by unblocking the crawler.
8. The following constitute a breach of the ToS:
9. • providing illegal content;
   • using the platform contrary to its purpose or these ToS;
   • providing false or incomplete data;
   • using the YOSA Platform to generate content or add a website as a Project where such content or website is unlawful or contrary to good morals, including but not limited to:
   • • pornography,
     • gambling,
     • trafficking in weapons,
     • violence or promotion of violence,
     • trafficking in narcotic drugs or psychotropic substances,
     • copyright infringement or online piracy,
     • hate speech or discriminatory content,
     • extremist or terrorist content,
     • spam or unsolicited mass communication,
     • fake reviews, testimonials or other content designed to deceive consumers or search engines,
     • content intended to impersonate another person or entity.
10. If you breach the ToS, the consequences depend on the nature of the breach:
11. • For serious violations — including but not limited to generating or publishing illegal content, hate speech, scam content, content promoting violence, or any content listed in § 4 sec. 6 — we may suspend or terminate your Account immediately and without prior notice.
    • For other violations, we will notify you and allow at least 7 days to remedy the breach. If the breach is not remedied within that period, we may suspend your access until it is resolved, or terminate the Agreement immediately by notifying you by email.

§ 5. Entering into the Service Agreement

1. To register:
2. • Go to app.yosa.ai and click "Register."
   • Fill in the required details.
   • Accept the ToS and Privacy Policy.
   • Click "Register."
3. An activation link will be sent to your email. After clicking it, complete the onboarding survey and create an Organization. Completing the onboarding survey constitutes entering into the Service Agreement.
4. You gain immediate access to the Service under the Free Plan — no additional steps required.
5. With your Account, you can:
6. • store User Data,
   • manage your Organization,
   • invite other users via unique, short-lived share codes,
   • create and manage Projects,
   • use YOSA Platform functionalities within your Plan,
   • upgrade to a paid Plan.
7. Each user may belong to only one Organization at a time. Joining a new Organization requires leaving your current one.
8. The provisions of sec. 7-11 of this paragraph apply only to Consumers and Entrepreneurs with Consumer Rights.
9. If you are not granted access to the Service immediately after entering into the Agreement, contact us at [email protected] to request immediate access. If we fail to grant access after such a request, you may withdraw from the Agreement.
10. Regardless of § 5 sec. 7, you may withdraw without first requesting access if any of the circumstances listed in Article 43j(5) of the Consumer Rights Act apply.
11. You may terminate the Service Agreement at any time by deleting your Account in the platform settings or by emailing [email protected]. If you are on a paid Plan, termination takes effect at the end of the current Subscription Period.
12. Withdrawal or termination is effected by sending a written statement to [email protected]. If you continue to breach the ToS after receiving a warning, we may terminate the Agreement immediately by email.
13. We will delete your Account as soon as possible upon receiving your withdrawal statement, or after the notice period expires. Deletion means archiving all your User Data and then permanently deleting it after the archiving period ends.

§ 6. Paid Plans

1. The Free Plan is available immediately upon registration, with no additional steps.
2. To upgrade to a paid Plan:
3. 1. Log in and go to Account Settings.
   2. Select "Organization" → "Change Plan."
   3. Choose your desired Plan from the Pricing Table.
   4. Enter billing details.
   5. Accept the ToS and Privacy Policy.
   6. Click "Pay & Subscribe."
4. Clicking "Pay & Subscribe" constitutes upgrading your Service Agreement to the selected paid Plan, on the terms set out in the Pricing Table and these ToS.
5. Full details of each Plan's features are available at yosa.ai.
6. The subscription fee is charged automatically and in advance each month, from the date you upgraded.
7. You can cancel your paid Plan at any time from Organization settings. Cancellation takes effect at the end of the current Subscription Period, after which your Account reverts to the Free Plan. You retain access to all paid features until the end of the current period.
8. If a payment fails, access to paid features is suspended and your Account reverts to the Free Plan at the end of the current Subscription Period.
9. After reverting to the Free Plan, all your User Data, Projects, and generated content are retained — but access to features and usage allowances are limited to those of the Free Plan.
10. The provisions of sec. 10–12 of this paragraph apply only to Consumers and Entrepreneurs with Consumer Rights.
11. If you are not granted access to the upgraded Plan immediately after payment, contact us at [email protected] to request immediate access. If we fail to do so, you may withdraw from the Agreement.
12. Regardless of § 6 sec. 10, you may withdraw from the Agreement without first requesting access if any of the circumstances in Article 43j(5) of the Consumer Rights Act apply.
13. Withdrawal or termination under sec. 10–11 is effected by sending a written statement to [email protected].
14. This section applies only to Entrepreneurs. Cancellation of a paid Plan by an Entrepreneur is effected by sending a statement to [email protected] or via Organization settings. Cancellation takes effect at the end of the current Subscription Period. No refunds are due for the remaining portion of the current Subscription Period.

§ 7. Fees and Billing

1. Prices in the Pricing Table are in USD and are net values (excluding VAT). Applicable VAT will be added at checkout.
2. All billing is processed using the billing details provided in your Organization profile.
3. Unless otherwise agreed, all payments are made through the integrated payment systems within YOSA platform.
4. Subscription fee amounts are set out in the Pricing Table. Price changes are announced within the platform and do not constitute an amendment to the ToS.
5. Payment is deemed made on the day the subscription fee is credited to the account of our external payment operator. A VAT invoice is sent to your email address once payment is confirmed.
6. If a payment fails, we will attempt to process it again. If payment is not successfully collected, access to paid Plan features will be suspended and your Account will revert to the Free Plan.
7. We may offer individual pricing and service terms. To request a custom quote, email [email protected].
8. Refunds: Subscription fees are non-refundable except where required by law (see § 11 - Right of Withdrawal). For billing errors, contact us within 30 days and we will investigate and correct the issue.
9. Chargebacks: If you dispute a charge directly with your bank without contacting us first, we may suspend your Account pending investigation.

§ 8. Pricing

1. The current Pricing Table is available at yosa.ai/pricing.
2. The Pricing Table may specify certain Service features available free of charge under the Free Plan.
3. We may update the Pricing Table at any time. Changes to the Pricing Table do not affect the fees in Agreements already concluded before the change.
4. The Pricing Table includes information on usage allowances for each Plan, including limits on Content Generations, Topic Researches, Projects, and Organization members, as well as the availability of Bulk Content Generation and other functions.

§ 9. Complaints - Consumers and Entrepreneurs with Consumer Rights

1. This section applies only to Consumers and Entrepreneurs with Consumer Rights.
2. The Service must comply with the Agreement for the entire period of its provision. We are responsible for any Non-compliance that arises during this period.
3. If you experience Non-compliance, you may file a complaint requesting that the Service be brought into conformity with the Agreement. Complaints are submitted by email to: [email protected].
4. Your complaint should include:
5. • your name,
   • your email address,
   • a description of the Non-compliance,
   • a request to bring the Service into conformity.
6. We may decline to remedy the Non-compliance if it is impossible or would require disproportionate costs.
7. We will respond within 14 days by:
8. • accepting the complaint and stating a planned remediation date,
   • declining to remedy the issue (with reasons), or
   • rejecting the complaint as unfounded.
9. If the complaint is accepted, we will remedy the Non-compliance at our expense within a reasonable time and without undue inconvenience to you.
10. You may withdraw from the Agreement if:
11. • remedying the Non-compliance is impossible or disproportionate,
    • we failed to remedy it within a reasonable time,
    • the Non-compliance persists after our remediation attempt,
    • the Non-compliance is so serious it justifies immediate withdrawal, or
    • it is clear from our conduct that we will not remedy it in time.
12. To withdraw, send a statement to [email protected] including:
13. • your name,
    • your email address,
    • the date the Service was delivered,
    • a description of the Non-compliance,
    • the reason for withdrawal (from the list in § 9 sec. 8),
    • a statement of price reduction or withdrawal.
14. Upon receiving your withdrawal statement, we will delete your Account immediately. Per Article 34(1a) of the Consumer Rights Act, you must stop using the Service and stop making it available to third parties.

§ 10. Complaints - Entrepreneurs

1. This section applies only to Entrepreneurs.
2. If the Service does not comply with the ToS, you may file a complaint within 30 days of discovering the non-compliance. Complaints are submitted in writing or by email to: [email protected].
3. Your complaint should include:
4. • your name,
   • your address,
   • a description of the non-compliance.
5. We may decline to remedy the issue if it is impossible or would require disproportionate costs.
6. We will respond within 21 days (up to 30 days in particularly complex cases) by:
7. • accepting the complaint and stating a planned remediation date,
   • declining to remedy the issue (with reasons), or
   • rejecting the complaint as unfounded.

§ 11. Right of Withdrawal - Consumers and Entrepreneurs with Consumer Rights

1. This section applies only to Consumers and Entrepreneurs with Consumer Rights.
2. Under Article 27 et seq. of the Consumer Rights Act, you have the right to withdraw from the Agreement without giving any reason within 14 days of its conclusion.
3. To exercise this right, send a withdrawal statement to [email protected] before the deadline expires. You may use the model withdrawal form in Annex 2 to the Consumer Rights Act, or any other written form.
4. We will confirm receipt of your withdrawal by email immediately and delete your Account immediately upon receiving your statement.
5. You lose the right of withdrawal if we have fully performed the Service with your express consent and you were informed in advance that you would lose this right upon full performance.

§ 12. Liability

1. We provide the Service on an "as-is" basis. Delays or downtime may occur; by using the YOSA platform, you acknowledge this.
2. Warranty rights are excluded - this applies to Entrepreneurs only.
3. We do not guarantee specific levels of performance, effectiveness, or suitability for your particular needs.
4. You are fully responsible for all content you generate, edit, publish, or use via YOSA platform.
5. We do not guarantee that AI-generated content is accurate, factually correct, complete, original, or effective for SEO purposes. Content is produced with the assistance of third-party AI models and must be reviewed by you before publication. We are not liable for consequences arising from publishing AI-generated content, including in particular:
6. • factual errors or inaccuracies,
   • failure to achieve any particular search engine ranking,
   • infringement of third-party intellectual property rights,
   • decisions made on the basis of generated content.
7. To the maximum extent permitted by law, we are not liable for consequences arising from:
8. • using the platform contrary to its purpose or in violation of law or good morals,
   • providing incorrect or false data,
   • unauthorised access to your Account by third parties due to your disclosure or insufficient protection of your credentials,
   • data loss,
   • business decisions based on content or data generated within YOSA,
   • illegal or immoral content published on Project websites,
   • the operation of your servers, including disruptions caused by YOSA's crawler accessing your website to build a Project knowledge base.
9. Liability for lost profits is excluded - this applies to Entrepreneurs only.
10. Our liability for damages arising from failure to perform or improper performance of our obligations is limited to actual losses you incur, and capped at the total subscription fees you paid in the last 12 months. This applies to Entrepreneurs only.
11. You agree to indemnify and hold us harmless from all damages, costs, and third-party claims arising from:
12. • your use of YOSA Platform in breach of the ToS,
    • your User Data,
    • your violation of applicable law,
    • your publication or use of content generated within YOSA.
13. This includes costs of court and administrative proceedings and legal services.
14. To the maximum extent permitted by law, we are not liable for platform disruptions caused by:
15. • force majeure,
    • necessary maintenance and modernisation work,
    • causes attributable to you,
    • causes beyond our control, including actions of third parties and disruptions in the availability of third-party AI models used by YOSA.
16. We undertake to carry out maintenance work in the least disruptive way possible and to notify you in advance where feasible, and to resolve platform disruptions on an ongoing basis.

§ 13. Out-of-Court Dispute Resolution - Consumers and Entrepreneurs with Consumer Rights

1. This section applies only to Consumers and Entrepreneurs with Consumer Rights.
2. You may use out-of-court methods to resolve complaints and pursue claims. Information on available procedures is available from:
3. • district (municipal) consumer ombudsmen and consumer protection organisations,
   • Provincial Trade Inspection Inspectorates,
   • the Office of Competition and Consumer Protection (UOKiK).
4. Unless required by mandatory law, we do not commit to participating in out-of-court dispute resolution procedures.

§ 14. Our Intellectual Property

1. The following elements of YOSA platform are protected under Polish and EU intellectual property law (including copyright law, industrial property law, and unfair competition law):
2. • the name "YOSA" and the YOSA logo,
   • photos and descriptions,
   • the platform's operational principles, graphic elements, interface, software, source code, and databases,
   • proprietary prompt systems and AI workflows,
   • SEO methodologies embedded in the platform's functionalities.
3. Any use of our intellectual property without prior written consent is prohibited. This includes decompiling source code, reverse engineering, and any attempt to replicate, extract, or reconstruct our proprietary prompt systems, AI workflows, or SEO methodologies.

§ 15. Personal Data

1. Information on how we process personal data is in our Privacy Policy at yosa.ai/privacy-policy.
2. The terms of personal data processing (data entrustment) are set out in the Personal Data Processing Agreement constituting Annex No. 1 to these ToS.

§ 16. Intellectual Property in Generated Content

1. All content you generate within YOSA Platform is assigned to you upon creation, to the extent permitted by applicable law. We make no claim to ownership of any content you generate.
2. You acknowledge that YOSA Platform generates content using third-party AI models via external APIs. The copyright status of AI-generated content depends on applicable law and the degree of human creative input.
   Under current EU and Polish law, content generated autonomously by an AI system with minimal human creative contribution may not qualify for copyright protection. We make no warranty as to the copyright eligibility of generated content - you are solely responsible for assessing and determining its copyright status before publication or commercial use.
3. You must not use content generated within YOSA Platform to train, fine-tune, or otherwise develop any AI model or system that competes with YOSA Platform or with any third-party AI model providers whose APIs we use, including in particular OpenAI, Anthropic, and Google. This restriction is consistent with the terms of use of those underlying AI providers.
4. You acknowledge that AI-generated content must not be presented as human-authored in any context where doing so would be misleading, unlawful, or contrary to applicable regulations - including in particular academic, legal, medical, or journalistic contexts.
5. By using the Service, you grant us a non-exclusive, royalty-free licence to use anonymised and aggregated data derived from your generated content for the purpose of improving the Service (including refining prompts, AI workflows, and content generation quality). This licence does not extend to your specific generated content in identifiable form and does not affect your ownership of that content as set out in § 16 sec. 1.

§ 17. Service Changes - Consumers and Entrepreneurs with Consumer Rights

1. This section applies only to Consumers and Entrepreneurs with Consumer Rights.
2. We may change the Service where necessary to:
3. • adapt it to new devices or software used by users,
   • improve it by adding or modifying functionalities, or
   • comply with a legal obligation.
4. Service changes will not result in additional costs for you.
5. We will notify you of changes by posting a message in your Account or by email.
6. If a change will significantly and negatively affect your access to the Service, we will notify you by email at least 7 days before the change, informing you of:
7. • the nature and timing of the change, and
   • your right to terminate the Agreement with immediate effect within 30 days of the change.
8. To terminate under § 17 sec. 5, send a termination statement to [email protected]. Termination has the same effects as withdrawal for Non-compliance under § 9.

§ 18. ToS Amendments - Consumers and Entrepreneurs with Consumer Rights

1. This section applies only to Consumers and Entrepreneurs with Consumer Rights.
2. We may amend the ToS where:
3. • the scope of our business changes,
   • we introduce, modify, or discontinue services,
   • technical changes to YOSA require ToS updates, or
   • we are required to do so by law.
4. We will notify you of amendments by publishing the updated ToS on the YOSA website and sending it to you by email.
5. Agreements concluded before an amendment remain governed by the ToS in force at the time they were concluded.
6. If you do not accept the amendment, you may terminate the Agreement with immediate effect within 10 days of receiving notice of the change. Failure to give notice constitutes acceptance of the amendment.
7. To terminate, send a statement to [email protected]. We will delete your Account immediately upon receipt.

§ 19. ToS Amendments - Entrepreneurs

1. This section applies only to Entrepreneurs.
2. We may amend the ToS under the same conditions as in § 18 sec. 2.
3. We will notify you of amendments by publishing the updated ToS on the YOSA website and sending it to you by email.
4. If you do not accept the amendment, you may terminate the Agreement with immediate effect within 10 days of receiving notice of the change. Failure to give notice constitutes acceptance of the amendment.
5. To terminate, send a statement to [email protected]. We will delete your Account immediately upon receipt.

§ 20. Final Provisions

1. These ToS are governed by Polish law. Disputes will first be resolved through amicable negotiation; if unsuccessful, they will be submitted to the competent Polish common court. For disputes with Entrepreneurs, the competent court is the court with jurisdiction over the Service Provider's registered office.
2. The choice of Polish law does not deprive Consumers or Entrepreneurs with Consumer Rights of the protection afforded by mandatory provisions of foreign law that would otherwise apply.
3. Annex No. 1 (Personal Data Processing Agreement) is an integral part of these ToS.
4. The current version of these ToS is effective from [EFFECTIVE DATE].

Annex No. 1 - Personal Data Processing Agreement

Concluded between:

• Processing Entity: Top Online sp. z o.o. (the Service Provider)
• Controller: the User

Background

The Parties have entered into the Service Agreement under these ToS. As part of delivering the Service, YOSA crawls the User's website to build a Project knowledge base, which may result in the Processing Entity collecting personal data of third parties visible on that website. This gives rise to an obligation to comply with Article 28 GDPR, including the conclusion of this Agreement.

§ 1. Entrustment of Personal Data

1. The Controller entrusts the Processing Entity with the processing of personal data pursuant to Article 28 GDPR.
2. The Controller confirms that it is the controller (or an authorised processor) of all data entrusted under this Agreement.
3. The Controller is solely responsible for ensuring that any personal data of third parties on the User's website is processed lawfully, including that the Controller holds an appropriate legal basis for making such data available through the crawling process. The Processing Entity is not liable for the Controller's failure to comply with this obligation.
4. Any personal data submitted directly by the User to the YOSA Platform (e.g. within content briefs, prompts, or other inputs) is submitted at the User's own risk and responsibility. The Processing Entity processes such data solely as part of providing the Service and does not assume the role of data processor with respect to such data unless it falls within the scope defined in § 2.

§ 2. Subject Matter, Purpose, and Duration of Processing

1. Personal data is processed by the Processing Entity solely on the Controller's documented instruction, for the purpose of building and maintaining the Project knowledge base within the YOSA Platform. The conclusion of the Service Agreement constitutes a documented instruction.
2. The categories of personal data and data subjects are specified in Annex No. 1 to this Agreement.
3. The entrusted data does not include special categories of data under Article 9 GDPR or data relating to criminal convictions under Article 10 GDPR.
4. Processing is carried out using IT systems (automated processing).

§ 3. Obligations of the Processing Entity

1. We undertake to:
2. • implement and maintain appropriate technical and organisational security measures for the entrusted data,
   • ensure that all persons authorised to process the data are bound by confidentiality obligations,
   • assist the Controller in responding to data subject requests (Chapter III GDPR) to the extent reasonably possible,
   • assist the Controller in fulfilling obligations under Articles 32-36 GDPR,
   • notify the Controller within 24 hours of discovering: a personal data breach, a data subject request, a legally authorised disclosure request from a state authority, or a supervisory inspection,
   • provide all information and documents necessary to demonstrate compliance within 14 days of a request,
   • allow the Controller or its authorised auditor to carry out audits, subject to at least 14 days' prior notice, execution of a confidentiality agreement, and scheduling by agreement of the Parties.
3. After each audit, a signed report will be prepared. The Processing Entity may raise objections to the report within 5 business days. Any identified security shortcomings must be remedied in accordance with the Controller's or auditor's recommendations.

§ 4. Controller's Obligations

1. The Controller must ensure it holds a valid legal basis for processing the entrusted data throughout the duration of this Agreement and that it is entitled to entrust the data to the Processing Entity.
2. The Controller must not give processing instructions that conflict with applicable law, this Agreement, or other contractual obligations.

§ 5. Sub-processors

1. The Controller grants general consent for the Processing Entity to engage sub-processors of its choice. The Processing Entity must ensure that each sub-processor applies appropriate technical and organisational measures and is bound by data protection obligations equivalent to those in this Agreement.
2. The Processing Entity will notify the Controller by email at least 7 days before engaging a new sub-processor. The Controller may object within 7 days of receiving the notification. If no objection is raised, the Processing Entity may proceed with the engagement.
3. If the Controller objects, the Processing Entity may terminate the Master Agreement with immediate effect.
4. Sub-processor engagement does not constitute an amendment to this Agreement.

§ 6. Term

1. This Agreement is concluded for the duration of the Master Agreement and terminates upon the Master Agreement's termination, cancellation, or expiration.

§ 7. Effects of Termination

1. Within 14 business days of termination of this Agreement, the Processing Entity will return to the Controller and delete from its own systems all entrusted personal data, including from all electronic media. This obligation does not apply to data that must be retained longer under applicable law.

§ 8. Final Provisions

1. Annex No. 1 to this Agreement (categories of data and data subjects) is its integral part.
2. Amendments to this Agreement are governed by § 19 of the ToS.
3. All matters not regulated here are governed by the ToS, the GDPR, and applicable Polish law.

Annex No. 1 to the Processing Agreement - Categories of Personal Data

Annex No. 2 to the Processing Agreement - Sub-processors